At Little Kinder Bees we are dedicated to ensure each order meets you expectations. Before dispatch, we check each of the products thoroughly so that you get the products in the condition you have ordered. However, we cannot rule out the possibility of damage to the product in transit (we try to minimize the same by packing the books properly and padding them with bubble wraps). Therefore, any product you have received which is damaged in transit or is not up to the mark in terms of quality is eligible for replacement.
Note : Damages in pre-loved books will be specified in description and prices will be quoted accordingly.
Replacement:
Once you have received a defective product, you can reach out to us at [email protected] or with the whatsup link provided in the website within 48 hours of receipt of the product. Do mention the reason for such request and also provide us photos of the defect.
We will inspect your request and approve the replacement request and information shall be provided to you regarding the pickup
Cancellation:
If you have ordered a product which you do not require anymore, you can also cancel the product. Again, in such cases, any request for cancel shall be entertained only if the same has been raised within 24 hours of receipt of the product.
Refund:
In case you are applying for a return, please note that the actual cost of shipping to and from your location shall be borne by you and you will be eligible to receive the balance amount thereafter. Also, such refunds shall be processed only after the original product has been received by us in our warehouse.
There are certain situations where only partial refunds are granted:
Book physical damage which is due to transit or its not mentioned in the description.
Please note that a processing charge of 2.5% of the order value shall be levied on the cancelled order to cover our payment gateway charges.